Return & Exchange Policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Due to hygiene reasons, change of mind returns do not apply to earrings or hair accessories.

To start a return, you can contact us at info@bonitastore.com.au Please note that returns will need to be sent to the following address: 18 Quinton Street, Kangaroo Point QLD 4169, Australia.

If your return is accepted, we’ll send you instructions on how and where to send your package.
Customers will be responsible for all shipping charges to return any unwanted items.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@bonitastore.com.au

Damages and issues

Please inspect your order upon reception and contact us within 15 days if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 10 business days have passed since we’ve approved your return, please contact us at info@bonitastore.com.au